Consumers Said...

Comments are from consumer emails. Personal data is redacted and some messages edited for brevity.

June 2008   

"Account Solutions Group LLC" needs to now read "Firstsource Solutions LLC" - they changed their name well over a year ago and should be on your watch list. Arjun Mitra (previous CFO from India) is now the Director of Operations (was Lance Della Mea).

 April 2008   

account services group and account solution group maybe the same but based in Tonawanda new York not in Amherst as account solution group the phone number is 1-716-213-5249 which is in Tonawanda. they are being a pest now no answers when picked up and when they do answer they give a name not known to us or could be made up.

 November 2007   

I have been dealing with a gentleman (and I use the term loosely) named Matt, who is nice at first, but when he does not get his way, such as not allowing him access to your bank account to withdraw payments or not allowing him to put checks on file, he becomes very mean. I missed a payment by one day and he was calling me at least 7 times a day demanding to know where my payment was. And he is not happy that I am making 4 weekly payments of $25 for a total of $100 a month. In his words, "your kids can go without food for a night, I'm the only important person in your life, I want MY money NOW!"

And ladies, I feel especially sorry for you, as he is EXTREMELY rude and mean to my wife, but whenever I deal with him, for the most part, it is like we are old drinking buddies.

  October 18, 2007  Firstsource Advantage

Apparently Account Solutions Group has been acquired...it's now FirstSource Advantage and still a collection
agency, I guess... I called back to tell them that they had a wrong number in their database but they wouldn't
make the change without me telling them my number, even though I gave them the case number they left in my
voice mail... Anyone who calls an 800, 866, 877, 888 or 900 number gets their telephone number displayed
on the receiver caller ID, even if you normally block your number from being sent, so they knew what my number
was... the irony is, I don't have any credit problems

  June 5, 2007

I got a call from these folks. The foreign employee left a message on my machine statingthis call is for ..., if this is not... do not listen to this message. They also called a relative and left the same message. They called three weeks ago and I just got the letter stating that the account has been listed with them. In such a short time there are already two FDCPA violations, so for those who believe otherwise, BUD is correct about ASG.

  February 25, 2007

I called to set up a payment plan. The guy talked down to me because I stay at home with my children. Then he threatened to garnish my husbands wages and he told me that I was a crook because I am the type of person to open a bunch of accounts, don't pay them, then file bankruptcy. I hung up on him and immediately printed out a cease calling letter to them. Don't fall for any of their bull!

HELLO.. I AM CALLING YOU..... FROM INDIA..

ICICI OneSource (I-OneSource) acquires Account Solutions Group, LLC
I-OneSource is one of India's leading BPO service providers. Visit www.icicionesource.com

ICICI OneSource (I-OneSource) is among India's leading BPO companies providing business process management services to global leaders in Banking & Financial Services, Telecom & Media and Healthcare. I-OneSource was ranked among India’s top 5 BPO companies by NASSCOM for the year 2005

OneSource has more than 600 US based employees focusing on collections processes. Collection agents are extensively trained to handle calls for early and late stage collections. Half of the top ten credit card issuers in the United States work with Account Solutions Group (ASG - I-OneSource's subsidiary) to dramatically improve their collection efforts. ASG has fostered long term relationships with clients; as many as four companies have been ASG clients for more than seven years.

Careers in India

I-OneSource is today acknowledged as one of India’s leading Business Process Outsourcing (BPO) companies. We have consistently outperformed industry growth rates and are constantly on the look out for the right talent across levels and operational expertise. Headquartered in Mumbai, India, we have client management teams in London and Colorado. We have delivery centres across India and the US and are now opening new centres in the UK.

To be a part of I-OneSource, you can apply online for jobs listed under Current Vacancies. If our Current Vacancies do not match your experience, but you would like to register for future openings at I-OneSource, please submit your resume under Apply Online.

Given that I-OneSource ranks amongst India’s fastest growing BPO companies, we are constantly on the look out for the right talent across levels and operational expertise. With growth from 4000 to 7700 employees in the last year, we have consistently outperformed industry growth rates.

The I-OneSource brand, built around a core of professionalism, meritocracy and innovation, has the ability to attract and retain talent at all levels; senior to middle to junior management as well as at the entry level. Managed by an experienced team drawn from across industries and cultures, employees can look forward to clear career growth paths.

We offer roles across functional and operational areas in several verticals ranging from Financial Services to Telecom and Media. Whether you are looking to grow in client operations or specialize in a vertical domain, we offer the resources, training and knowledge that can help you achieve your career aspirations.


Location: Mumbai Education: Graduation in any discipline

Experience: At least 2 years experience in any industry

Skills: Excellent telephone manner and/ or experience of dealing with customers face to face
PC literate and good keyboard skills

Voice & Accent Trainer    Experience: At least 1 year of relevant experience.

Skills: Good training skills  Proficient in phonetics, accent neutralization techniques, MTI reduction techniques, accent enhancement, pronunciation, consonant and syllable stress, grammar and sentence correction
Should possess extensive cultural knowledge of the US and UK  Excellent communication skills - Proficient in grammatically correct English communication Should posses knowledge of customer service and its effects on customer behavior

We conduct recruitment at the following offices in various cities in India. For a complete list of our offices

MUMBAI Address: Interface, Off Link Road, Behind Palm Court Complex, Malad West, Mumbai 400 064
Telephone: +91 (22) 5641 450
Fax: +91 (22) 5641 4548
Business Hours: Monday to Friday 9 am to 6 pm

BANGALORE Address: # 20, Palace Road, Opp. Mount Carmel College Bangalore 560 052
Telephone: +91 (80) 5512 2000/ 01/ 02/ 03/ 04
Fax: +91 (22) 5699 9476
Business Hours: Monday to Friday 9 am to 6

CHENNAI Address: 406 & 1108, 4th & 11th Floor, South ‘D' Block, Tidelpark, No. 4 Canal Bank Road, Chennai 600 113
Telephone: +91 (44) 52000300
Fax: +91 (44) 52000320
Business Hours: Monday to Friday 9 am to 6 pm


WELL MR. BUD HIBBS, I COULD GO ON AND ON AND ON ABOUT THIS BUT I THINK YOU GET THE PICTURE. SEEMS THERE ARE GOING TO BE A LOT OF CALLS FROM INDIA TO PERSONS HERE IN THE GOOD OLE USA. IT SICKENS ME TO KNOW THAT YOUR MINE AND OTHERS PERSONAL INFORMATION HAS NOW BEEN ADDED TO AN INDIAN DATA BASE. WHO IS TO SAY THAT SOMEONE MIGHT OR WILL HACK INTO IT SOMEDAY. I WOULD VERY MUCH LIKE TO KNOW WHAT YOU THINK OF ALL OF THIS. AGAIN THNX FOR A KICK ASS WEB SIGHT. AM LOOKING FORWARD TO HEARING FROM YOU SOON ABOUT THE CALLS FROM INDIA.. OH PS .. THEY HAVE ALL READY STARTED CALLING MY HOME, LEAVING A 1-866 NUMBER THAT GOES RIGHT TO INDIA. I WILL FORWARD ANY MORE INFORMATION AS WELL AS THE RETURN PHONE NUMBERS THEY ARE NOW USING. THNX FOR A TELL LIKE IT REALLY IS WEB SIGHT.

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