Quick Analysis                         Consumer Comments Below

When our consumer complaints begin to fall out rapidly, one of two things has happened.  The entity has started to obey collection laws to avoid fines, or they've changed their name to escape the bad press and reputation.  Keep an eye out - we're thinking it's the second option...

 

Bottom feeders collecting for entities such as Capital One, violate protocol and continue to insult American consumers with their use of call centers from India. Receiving a call with a ‘thick’ foreign accent from collectors using names such as ‘Jack Russell’ and ‘Lisa Smith’ is almost as irritating as having to watch a Capital One television commercial.

 

Head Debt Collector and Global Vantedge owner, Dennis Scholl may have some experience and achievements as a debt collector, but using callers from India is considered an insult to Americans and proof that you cannot afford to pay decent wages for Americans to do his dirty work. These callers are completely void of our laws and lacking in business etiquette and ethics.

 

I find their accents and lack of protocol particularly insulting and would not send them a dime. They are easy marks to keep on hold, wasting as much of their time as possible. They constantly switch between other workers offering ridiculous statements and making demand for money that they have little knowledge on.

 

This organization may attempt to give you an impression they are slick and have things under control; I give them an F- for coming across as unprofessional and cheap in their approach.

 

From their website:

Training
Global Vantedge agents are well-trained, from American customs and accent to individual client requirements, specific call center skills and compliance issues. Training includes four primary modules:

Voice training and cultural familiarization: Americans have distinctive speech patterns, idiomatic expressions and regional accents. We address these topics and enable agents to gain rapport with customers more quickly. Classes on American culture, history, and geography instill an overall sense of what it means to be an American

 

Hasn’t anyone learned from the Dell debacle that outsourcing customer service to foreign countries is a disaster that cost them a ton of money? We are actively working with Attorneys General and the US Congress to persuade lawmakers your personal financial information is at risk with collectors that farm out paper to overseas call centers.  Who's responsible if your personal data falls into the wrong hands?

 

CAUTION: I recommend you NEVER disclose your bank account or credit card information to a debt collector, as you risk them emptying your account, or maxing out your credit card. If you feel they are reporting on your credit bureau files in error or need assistance in dealing with them, email  the details w/your location.  Assistance and referral to a consumer legal specialist may be available.           Email for Assistance 

  Comments from consumer emails.  Messages edited for brevity.

  Consumers said... Global Vantedge