Encore Receivable Management
Div. of Convergys, Cincinnati, OH

6863 Spencer Street, Building E-1
Las Vegas, NV 89119
(702) 507-4500 (phone)
(702) 507-4505 (fax)

Lenexa, KS, Edmonton, Alberta CANADA
Woodstock, GA, Westerville, OH
&  Somewhere in the Philippines

Web Addresses: www.encorermi.com

 & www.convergys.com

Head Debt Collectors:
Alan Lee Summerlin, President & CEO
Stephen M. Panik, Owner
Gregory Ferrall, Owner
Mark Strauss, Sr. VP
Teri Strahine, Sr. VP
Jack C. Freker, President, Convergys

Quick Analysis                         Consumer Comments Below

From their website:  “Our mission is to drive greater value through strategic customer interactions.”
-Encore Receivable Management, Inc

Nice slogan if you are a car manufacturer or perhaps Wal-Mart, but a DEBT COLLECTOR?

Encore is now one of those MEGA big debt collection agencies with a zillion accounts and thousands of employees all across the globe. I never paid much attention until I recently placed a call to them and encountered a call center in the Philippines, which gave me a chill and cause for alarm. Whenever these mega-conglomerates get so big or so cheap that they have to outsource their collections, it is time for all of us to voice our concerns.

The ONLY people benefiting by this are Encore CEO Alan Lee Summerlin and Convergys President, Jack C. Freker, who don’t have to pay American wages and benefits to those working for them outside the U.S. My concern with Encore and all of these debt collection free loaders is they are putting millions of American consumers at risk with their outsourcing. Places such as the Philippines, India, Pakistan and others are NOT where you want your name, address, social security number and a LOT more personal information floating around. All of these HEAD DEBT COLLECTORS will sit and tell you your information is safe, that you have nothing to worry about but they cannot guarantee your information will not fall into the wrong hands. Not to mention the utter ignorance of anyone being asked a question that is not contained in their workplace script.

The private company with about 1,100 employees was founded by Alan Lee Summerlin (president and CEO) and eight others, including Mark Strauss (senior vice president) and Steve Panik. Greg Ferrall is another owner. In May 2004 it was sold to a public company called Convergys Corporation based in Cincinnati, Ohio.

Convergys employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

Encore and Convergys make money off American consumers by collecting debts. They are debt collectors as defined by law and as such, are subject to the laws enacted to regulate their industry, the Fair Debt Collection Practices Act (FDCPA). You have the right to dispute the validity of ANYTHING they are attempting to collect, by making demand for all validation that supports their claim. I urge you to utilize this law in the manner it was intended. You also have the right to dispute the validity of anything they place on your credit bureau reports.

CAUTION: I recommend you NEVER disclose your bank account or credit card information to a debt collector, as you risk them emptying your account, or maxing out your credit card. If you feel they are reporting on your credit bureau files in error or need assistance in dealing with them, email  the details w/your location.  Assistance and referral to a consumer legal specialist may be available. 

Email for Assistance 

  Comments from consumer emails.  Messages edited for brevity.

Consumers said... Encore